Terms and Conditions for the Randolph Bookings 2007
1. Tariffs
The tariffs, which include VAT, are subject to change without notice.
2. Payment
We accept most major credit cards but not American Express. A bank card must guarantee personal cheques. We accept sterling traveler’s cheques but these must be supported by a current passport.
3. Deposits
A credit card number may be used to guarantee your room and will not be charged before arrival unless you are in breech of our cancellation policy (see note 4). Or a deposit of £25 per person is payable by cheque when confirming your reservation. The deposit will be deducted from your account on departure. Deposits are non-refundable and can only be returned at the sole discretion of the Hotel Manager. Without a deposit or credit card number guarantee, availability of accommodation cannot be guaranteed even if your booking has been confirmed in writing.
4. Cancellations
In the event of a cancellation less than 48 hours in advance, the Hotel will charge one night’s accommodation per room reserved. Stays covering a Saturday night are for a minimum of two nights, if reservations are amended to only a Saturday night a charge will be incurred. We recommend that guests take out insurance to cover last minute cancellations.
5. Check-in and Check-out
Your room will be available from 2:30pm on the day of arrival. Rooms must be vacated by 11:00AM on the day of departure. Failure to do so may result in a late departure fee being charged.
6. Dining at The Randolph
Dining at The Randolph is on a first come first served basis, should you wish to reserve a table, please inform us at the time of booking.
7. Children
We welcome children at the Hotel, but expect parents to ensure that their children do not spoil the enjoyment of other guests. Children under 16 sharing a room with two full paying adults utilizing a slip bed/sofa bed will be charged £20.00 or a cot at £15.00 per night. This includes breakfast. Please note that slip beds are not suitable for children over 13 years of age. Children occupying their own room pay full rate.
8. Dogs
Dogs are not allowed in the Hotel, except guide dogs
Should you have any queries regarding these terms and conditions please call us on (01502) 723603